By Allen Foucht, Senior Engagement Manager of Consulting, Midmark
At MGMA19, I teamed up with Dulcye Field, former Chief Clinical Officer at Columbia Basin Health Association, to give an engaging session about impacting the delivery of care using real-time locating system (RTLS) technology and patient-centered design.
We discussed Columbia Basin’s new facility, built with the goal of uniting operations and offering a full scope of services to patients, all under one roof. They engaged an architecture firm to design the clinical environment, incorporating crucial features such as open design, natural light and ease of access. Crucial to the plan was the use of RTLS technology to provide real-time situational awareness as well as retrospective operational data for process improvement.
Dulcye and I presented how Columbia Basin aimed to achieve greater overall clinical efficiency with RTLS. At each step of the patient encounter, the team defined goals and questions that needed to be answered, many using RTLS.
With clear, accurate data from RTLS to answer these questions, Columbia Basin Health Association was able to develop initiatives to increase staff productivity and patient throughput. During the MGMA19 session, we shared that Columbia Basin had Patient Experience Scores at or above 90% and Employee Satisfaction above an 80% “Excellent” rating after using RTLS.
The illustration at the beginning of this post was drawn during the MGMA19 Spark Session. It provides a great visual summary of how Columbia Basin Health Association leveraged RTLS to provide better patient care.