Product Repair +

Service Solutions

Expert technical support, parts, onsite repairs and extended warranties for your Midmark equipment.

Service + Support You Can Trust

No one knows Midmark better than Midmark

Designing a better care experience starts with a better customer experience. At Midmark, we make it our mission to thoroughly address customer needs and fulfill our commitments. When in need of a repair, customers may call technical support and we will try to correct the issue over the phone at no charge. If further assistance is needed, we will determine what part is required or recommend an onsite technician for additional diagnosis. Midmark-trained technicians have the skills necessary to repair your equipment the right way, the first time—that means less downtime and worry.

SEE BROCHURE

Man with glasses servicing Midmark machine

The Midmark Way

Midmark tech service rep talking with customer on phone

We're here to help you get the most out of your Midmark products.

Technical Phone Support (1.844.856.1230)
Our dedicated team of technical support teammates provide remote product support including parts identification, documentation, service, warranty and more.

Online Parts Store (midmarkserviceparts.com)
Shop thousands of service parts for a wide range of Midmark medical products from accessories and upholstery to repair kits and more.

Onsite Repair (1.844.856.1230)
When in need of a repair, simply call Midmark Technical Support to schedule a trained technician onsite.

Factory Repair + Certification (midmarkserviceparts.com/services)
Send in your Midmark® Digital Diagnostic product for a factory repair and/or certification.

Midmark Extended Warranty Plan

Midmark extended warranty plans are an extension of the product’s base warranty.

Extended warranty plans must be purchased when the product is currently within the base warranty period. The warranty can be extended to provide up to 5 years of coverage.

Man with navy shirt and glasses servicing Midmark machine

ELIGIBLE PLANS FOR DIGITAL DIAGNOSTICS
The Midmark Extended Warranty Replacement Plan is available for Midmark® Digital ECG, IQecg®, IQvitals® Zone™ and Midmark® Digital Vital Signs Device.

Replacement Plan
The Extended Warranty Replacement Plan is an extension of the base warranty and provides two-day shipping for replacement.

ELIGIBLE PLANS FOR EXAMINATION CHAIRS, POWER PROCEDURE CHAIRS, LED LIGHTING AND STEAM STERILIZERS
The Midmark Extended Warranty Parts + Labor Plans and Parts Plans are available for Midmark® Steam Sterilizers and Lighting as well as Ritter® and Midmark® brand Barrier-Free® Examination Chairs and Procedure Chairs.

PARTS + LABOR PLAN
The Extended Warranty Parts + Labor Plan is an extension of the base warranty and includes parts and repair by a Midmark-trained service technician.

PARTS PLAN
The Extended Warranty Parts Plan is an extension of the base warranty for parts and is a great option for health systems that have their own biomed services and do not need an onsite technician.

IncludedParts + Labor PlanParts Plan
OEM Parts✓✓
Next Day Air Shipping✓✓
Travel Charges✓ 
Labor Charges✓ 

Applicable products must be covered under the base warranty to purchase a Midmark Extended Warranty Plan. Either plan can be purchased as a 1-year to 4-year extension of the initial base warranty.

Periodic Maintenance Plan

Midmark® M9 + M11

Midmark Periodic Maintenance Plans include an inspection, testing, cleaning and replacement of maintenance parts.

Midmark M9® + M11® Periodic Maintenance Plans are recommended annually, or every 1,000 cycles, to help ensure uptime and avoid unplanned repairs. This plan can be purchased as a one-time service or a multiyear plan.

Midmark M11 + M9 Steam Sterilizers

INCLUDED PARTS

  • Door Gaskets
  • Door Springs
  • Chamber Filters
  • Sight Tube
  • Speed-Clean (16 oz)
  • Periodic Maintenance Checklist

OPERATION TEST + INSPECTION

  • Error Codes
  • Wiring and Connections
  • AC Inlet Cord
  • Switches
  • Latch
  • Cams
  • Motor
  • Sensors
  • Relief Valve
  • Solenoids
  • Tubing
  • Optional VistaCool™ Lines

CLEANING + INSPECTION

  • Chamber
  • Chamber Trays
  • Heating Element
  • Water Sensor
  • Temperature Probe
  • Steam Block Gasket
  • Reservoir
  • Condensing Coil
  • Fans

For more information, email us at: ServiceProducts@midmark.com

Periodic Inspection Plan

Chairs + Tables

Midmark Periodic Inspection Plans include an inspection, operational test, leaking voltage and ground fault test.

Periodic Chair Inspection Plans are available for Ritter® and Midmark® brand Manual Examination Tables, Barrier-Free® Examination Chairs and Procedure Chairs and are recommended annually to detect failures and avoid unplanned repairs.

Midmark chairs and tables

OPERATION TEST + INSPECTION

  • Hand Controls
  • Foot Controls
  • Shrouds
  • Active Sensing Technology®
  • Crash Avoidance System
  • Chair Rotational Brake
  • Upholstery
  • Labels
  • Limit Switches
  • Stirrups
  • Drawers
  • Heaters
  • Accessories
  • Scale
  • Outlets
  • Casters
  • Wiring and Connections
  • AC Inlet Cord
  • Ground Resistance
  • Touch Current
    •
  • Drawers
  • Heaters
  • Accessories
  • Scale
  • Outlets
  • Casters
  • Wiring and Connections
  • AC Inlet Cord
  • Ground Resistance
  • Touch Current

For more information, email us at: ServiceProducts@midmark.com