Product Repair +

Service Solutions

Expert technical support, parts, onsite repairs and extended warranties for your Midmark equipment.
Services you can trust.

Service + Support You Can Trust

No one knows Midmark better than Midmark

Designing a better care experience starts with a better customer experience. At Midmark, we make it our mission to thoroughly address customer needs and fulfill our commitments. When in need of a repair, customers may call technical support and we will try to correct the issue over the phone at no charge. If further assistance is needed, we will determine what part is required or recommend an onsite technician for additional diagnosis. Midmark-trained technicians have the skills necessary to repair your equipment the right way, the first time—that means less downtime and worry.

SEE BROCHURE

Man with glasses servicing Midmark machine

The Midmark Way

Midmark tech service rep talking with customer on phone

We're here to help you get the most out of your Midmark products.

Technical Phone Support (1.844.856.1230)
Our dedicated team of technical support teammates provide remote product support including parts identification, documentation, service, warranty and more.

Online Parts Store (midmarkserviceparts.com)
Shop thousands of service parts for a wide range of Midmark medical products from accessories and upholstery to repair kits and more.

Onsite Repair (1.844.856.1230)
When in need of a repair, simply call Midmark Technical Support to schedule a trained technician onsite.

Factory Repair + Certification (midmarkserviceparts.com/services)
Send in your Midmark® Digital Diagnostic product for a factory repair and/or certification.

Midmark Extended Warranty Plan

 

Midmark extended warranty plans are an extension of the product’s base warranty.

Extended warranty plans must be purchased when the product is currently within the base warranty period. The warranty can be extended to provide up to 5 years of coverage.

PARTS+ LABOR PLAN
The Extended Warranty Parts and Labor Plan is an extension of the base warranty and includes parts and repair by a Midmark-trained service technician.

PARTS PLAN
The Extended Warranty Parts Plan is an extension of the base warranty for parts.

LABOR Plan
The Extended Warranty Labor Plan is an extension of the base warranty and includes repair by a Midmark-trained service technician.

 

ELIGIBLE PLANS FOR VETERINARY PRODUCTS
The Midmark Extended Warranty Replacement Plan is available for Midmark Mobile Dental Delivery Systems (AH9000), Midmark 1000 Mobile Dental Delivery Systems (8000), Midmark Steam Sterilizers (M9 and M11), Midmark 250 and 255 LED Lights and Midmark DC X-ray Generator.

IncludedParts + Labor PlanParts PlanLabor Plan
OEM Parts✓✓ 
Next Day Air Shipping✓✓ 
Travel Charges✓ ✓
Labor Charges✓ ✓

Applicable products must be covered under the base warranty to purchase a Midmark Extended Warranty Plan. To activate an Extended Warranty Plan, upload proof of purchase, such as a valid sales receipt, by visiting midmark.com/registerwarranty. NOTE: All warranty plans exclude handpieces, accessories and consumables.

To order Periodic Maintenance and Extended Warranty Plans or for general inquiries, email: serviceproducts@midmark.com 

 

 

 

Periodic Maintenance Plan

Steam Sterilizer

Midmark Periodic Maintenance Plans include an inspection, testing, cleaning and replacement of maintenance parts.

Recommended annually, or every 1,000 cycles to help ensure uptime and avoid unplanned repairs.

Midmark M11 + M9 Steam Sterilizers

INCLUDED PARTS

  • Door Gaskets
  • Door Springs
  • Chamber Filters
  • Sight Drain Tube
  • Speed-Clean (16 oz)
  • Periodic Maintenance Checklist

OPERATION TEST + INSPECTION

  • Error Codes
  • Wiring and Connections
  • AC Inlet Cord
  • Switches
  • Latch
  • Cams
  • Motor
  • Sensors
  • Relief Valve
  • Solenoids
  • Tubing
  • Optional VistaCool™ Lines

CLEANING + INSPECTION

  • Chamber
  • Chamber Trays
  • Heating Element
  • Water Sensor
  • Temperature Probe
  • Steam Block Gasket
  • Reservoir
  • Condensing Coil
  • Fans

ELIGIBLE MODELS

  • Midmark Steam Sterilizers
    (02x – Current)

For more information, email us at: ServiceProducts@midmark.com

Periodic Maintenance Plan

Mobile Dental Delivery

Midmark Periodic Maintenance Plans include an inspection, testing, cleaning and replacement of maintenance parts.

Recommended annually to maximize equipment uptime and prevent unexpected breakdowns.

Midmark M11 + M9 Steam Sterilizers

INCLUDED PARTS

  • Regulator Filter
  • Regulator Bowl O-ring
  • Air Intake Filter
  • Muffler Filter
  • Air Oil Separator Gauze
  • Water Bottle Check Valves
  • Water Bottle Seals
  • Syringe Buttons
  • Syringe Button Springs
  • High-Speed Handpiece Gasket
  • Low-Speed Handpiece Gasket
  • Scaler Handpiece O-rings
  • One Step Cleaner and Conditioner
  • Periodic Maintenance Checklist

OPERATION TEST + INSPECTION

  • Caster Wheels
  • Water Leaks
  • Air Leaks
  • Foot Control
  • Air Pressure (Air Regulator, High-Speed, Low-Speed, Scaler
  • Handpiece Water Flow (High-Speed, Low-Speed, Scaler)
  • Handpiece Holder
  • Handpiece Light Output

CLEANING + INSPECTION

  • Lower Compartment Filter
  • Screen
  • Air Regulator
  • Air Tank
  • Wiring and Connections
  • Hardware
  • Fasteners
  • AC Inlet Power Cord
  • Labels and Decals
  • Fittings and Tubing

ELIGIBLE MODELS

  • Mobile Dental Delivery Systems
    (AH9000-00x)
  • Mobile Dental Delivery Systems
    (8000-00x)

For more information, email us at: ServiceProducts@midmark.com