Midmark Service Offerings Provide Value Beyond the Equipment Purchase

April 28, 2025

As clinical environments continue to change, Midmark continues to evolve how we work with our healthcare customers. Several years ago, Midmark transitioned from an equipment manufacturer into a clinical environmental design company for ambulatory care. Purchasing equipment from Midmark is not the end of the relationship; it is just the beginning. We are committed to understanding our customers’ needs.

Midmark is a partner that works closely with customers to elevate the value that facility design, workflow design and technology/equipment design can play in enhancing healthcare experiences, improving clinical outcomes and increasing operational efficiencies.

One of the key strengths that has enabled this transition is the value the company places on the contributions made by its teammates. This translates into an entire Midmark Service offering that helps ensure customers get the most out of their equipment purchases. It is the in-house Midmark experts that bring these services to life.

For instance, Midmark has an experienced team of EDAC-certified (Evidence Based Design Accreditation and Certification) designers and planners available to offer assistance and expertise from the initial design process through the finished installation and beyond.

The following are key components of the entire Midmark Service offering.

Live Design

A number of benefits can be realized by engaging with the right equipment provider early in the design phase and including them as part of the cross-functional team. As Midmark is increasingly being brought into projects earlier, we help create a better care environment through our Midmark Live Design service.

In this setting, Midmark design consultation experts work directly with the customer’s design team, including project architects, contractors and interior designers. We help ensure facility design and room configurations align with equipment and furniture needs, and desired workflows are achievable. Our in-house design experts often solve potential issues previously undetected and offer options and critical insight into helping resolve the issues. Customers often walk away from the process with a better understanding of their space.

Delivery Services

Coordinating equipment and technology deliveries to outpatient facilities is often time-consuming and complicated. Without proper installation or integration, promised performance levels and benefits may fall short of expectations. Midmark Delivery Services include delivery setup and/or integration teams that can seamlessly connect equipment and technology within the clinical environment.

Midmark Delivery Services is an experienced group of project coordinators as well as delivery and setup teams with an unparalleled understanding of the products, coordination and delivery process. The delivery service team provides a single point of contact for all project coordination and handles delivery and setup for all equipment and accessories. This includes cabinetry installations, as well as integrating technology at the point of care to help ensure it does not negatively impact patient/caregiver interaction.

Clinical Education

Having the right type of equipment within a clinical environment is only half the equation when it comes to further enhancing the delivery of care. What’s often missing—and what many caregivers may overlook—is educating staff on how to properly use and maintain that equipment.

Midmark Clinical Education is led by professional clinical educators who specialize in proper device use and workflow efficiency in ambulatory facilities. In compliance with federal regulations on training for medical devices, Midmark educators have clinical backgrounds and have completed intensive Midmark device training. Midmark Clinical Education offers a selection of flexible education options for healthcare staff, including continuing medical education courses on a variety of topics, such as infection prevention, blood pressure measurement and patient safety.

Repair + Service

Medical equipment is more complex than ever with the integration of technology and increasing compliance and safety requirements. One piece of down equipment could potentially limit the number of patients seen or services offered, or even bring a clinic to a grinding halt. Performing preventive maintenance at the recommended intervals helps to ensure the products within your facility are functioning as intended.

Midmark Product Repair + Service Solutions helps ensure the medical equipment within the ambulatory point of care environment is functioning as intended so quality care can be provided. Midmark has a variety of service plans available so customers can obtain the level of coverage they choose to help keep medical equipment and devices operational. This includes periodic maintenance and periodic inspection plans, as well as extended warranty plans.

Click here for more information on Midmark Services offerings.