CareFlow™ RTLS: What It Means to You + Your Patients

Susan Martin, Vice President, Midmark RTLS




Midmark RTLS recently announced our new brand identity unified under a single platform: CareFlow RTLS. This image represents and strengthens our long-standing commitment to supporting quality patient care.  

Here’s what you need to know about CareFlow RTLS: 

What is CareFlow RTLS? 

CareFlow RTLS, the new brand name for our RTLS software platform, symbolizes our mission of prioritizing and enhancing patient-caregiver experiences. Through multiple locating technologies, CareFlow RTLS delivers information to help guide healthcare operations, syncing people to sustainable processes, so that staff can focus on what matters most: patient care.  

How does CareFlow RTLS fit into Midmark RTLS? 

As a company and team of knowledgeable experts in healthcare workflow efficiency, Midmark RTLS continues to be a long-term partner for your real-time locating system (RTLS) journey. We prioritize your success with not only the right technology, but with the commitment, the people and the expertise of both our in-house clinically experienced team and network of regionally certified System Integrators. 

CareFlow RTLS represents our promise to you—it is the single platform that provides operational insights powered by multiple locating technologies. It’s the how behind our mission of helping healthcare systems improve the experience between patient and caregiver.  

Why did Midmark RTLS develop the CareFlow RTLS identity? Why right now?  

We know RTLS. We know healthcare. We know workflows. It was important to us that who we are internally speaks volumes externally. CareFlow RTLS signifies our authenticity, empathy and passion for transforming healthcare experiences through innovative design. Through the CareFlow brand, we are strengthening what our promise has always been: improving the experience between patient and caregiver.  

How does CareFlow RTLS make a difference in healthcare system operations—acute to outpatient? 

CareFlow RTLS uses a network of sensors, badges and tags to communicate locations of staff, patients and equipment. Location information is both real-time and historical, offering valuable insights to understand movements and bottlenecks in your workflow. Together with our deep System Integrator network, our clinical team offers the solution implementation and adoption, utilization and sustainment needed for long-term RTLS success. We offer the guidance to help improve operations, so you’ll discover how efficient you are, how safe your facility is, how engaged your staff is, and ultimately how you can improve the delivery of care.  

How does CareFlow RTLS impact patients and caregivers? 

Ultimately, CareFlow RTLS improves the interaction between patient and caregiver.  

It means that when nurses enter a room, their presence can automatically cancel calls, allowing immediate focus on the patient. Despite staff shortages putting increasing stress on those providing care, this simple and automated functionality lightens the nurse workload and puts more attention on where it matters most: patient care.  

It means staff can signal for help with a press of a button when in a threatening situation. Security can respond quickly knowing who called for help, when and where they are located. They also have full visibility into all caregiver locations, allowing proper assessment and execution of an emergency response plan. Staff feel safer, knowing their safety is a priority. And when they feel comfortable and confident in their job, they can deliver quality care to their patients.  

It means tracking hospital equipment for patient care or preventive maintenance in a safe and timely manner. Time spent searching is dramatically reduced, helping to alleviate the ever-increasing workload of nursing and biomedical engineering. When staff’s routine is easier, they are more engaged. And when staff are more engaged, it has a positive impact on the care they provide to patients.  

It means caregivers can keep a patient’s visiting progressing with automated cues and prompts. Staff can reduce non-value-add tasks like searching for colleagues and equipment, completing documentation or coordinating with the care team next in the patient visit. With less time spent on operational distractions, staff can direct their attention where it matters most: patient care.  

It means healthcare KPI data is automatically collected, so leaders can quickly visualize overall efficiency of their workflow, improving care coordination. With accurate location data, leaders can make more informed decisions.  

Patient satisfaction score lower than expected? See how long staff are spending with patients or how long patients are left waiting. Area of the hospital seeing a spike in violence at certain times of the day? Schedule security personnel more strategically. One unit of the hospital have a surplus of IV pumps, while another unit is consistently low? Allocate resources based on staff and patient utilization. Providers requesting more clinical space? Review their current throughput to see where or how they can increase capacity with the time and space they have.  

Regardless of care environment, regardless of operational goals … CareFlow syncs care teams to sustainable processes, enhancing the delivery of care.  

Experience CareFlow RTLS 

Join the transformative journey toward prioritized and enhanced patient-caregiver experiences with CareFlow RTLS. Learn more at