This year at HIMSS, two innovative Midmark clients presented how they use a real-time locating system (RTLS) to improve efficiency and patient care in their facilities. In our last blog post, we recapped the session given by Dave Dickey, MS, FACHE, CHC, CCE, CHTM, Vice President of Clinical Engineering at McLaren Health Care, “Real ROI: Using RTLS to Improve Pump Utilization & Save $1M.”
Today, we’ll take a look at a session about ambulatory patient flow from Kevin Hoover, MD, PhD, the Medical Director of VCU’s Health Neuroscience, Orthopedic and Wellness Center — or the N.O.W. Center, as Hoover calls it.
The patient-centered care model at the N.O.W. Center aims to measurably improve the quality of neurological and musculoskeletal health by leveraging teamwork, information technology and innovation. It offers a patient-friendly experience and multi-disciplinary care for patients who have similar symptoms and diagnoses.
When the idea for the center was born, Hoover and his team knew that they wanted to offer the latest innovations, including a self-rooming and on-stage/off-stage design. To achieve this type of workflow, they decided to implement RTLS to manage patient flow.
Hoover described their selection and piloting process for RTLS, including learning about other successful implementations at Virginia Mason, Swedish Medical Group and the Dana-Farber Cancer Institute.
He described RTLS as providing the following benefits:
To judge success of the new self-rooming and coordinated care system, Hoover compared the KPIs from the N.O.W. Center to those of the conventional orthopedic clinic where they piloted RTLS. With the self-rooming system and coordinated care model, they found a significant patient flow improvement for patients for whom X-rays were obtained:
To learn more, download Dr. Hoover’s HIMSS18 education session slides.