1. SCOPE OF WARRANTY
Midmark Corporation (“Midmark”) warrants to the original retail purchaser
that it will, at Midmark’s option, repair or replace components of the dental products manufactured by Midmark (except for components not warrantied under “Exclusions”) that are defective in material or workmanship under
normal use and service. Midmark’s obligation under this limited warranty is limited to the repair or replacement of the applicable components. This limited
warranty shall only apply to defects that are reported to Midmark within the
applicable warranty period and that, upon examination by Midmark, prove to
be defective. This warranty extends only to the first retail purchaser of a product
through an authorized Midmark distributor and is not transferable or assignable.
Replacement components or products may be used and/or refurbished
components or products, provided they are of like quality and specifications
as new components or products.
Midmark warrants to the original retail purchaser of a product through an
authorized Midmark distributor that it will repair or replace software contained
within the products manufactured by Midmark (except for those not warrantied
under “Exclusions”) if: (1) the media on which the software is furnished exhibits
defects in material or workmanship under normal use; or (2) the software does
not substantially conform to its published specifications.
2. APPLICABLE WARRANTY PERIOD
The applicable warranty period, measured from the date of the original
purchaser of the retail product shall be:
(1) OPERATORY PRODUCTS
(a) All products carry a 5-year warranty (except for the items
in (b) through (g)).
(b) Upholstery (chairs and stools) carries a 2-year warranty.
(c) Manifold Assembly carries a 10-year warranty.
(d) The original LED light bulb on a new light carries a 1-year warranty.
(e) Heat and Massage System carries a 3-year warranty.
(f) Accessories not manufactured by Midmark are excluded, including
but not limited to Bien-Air® products, CANVYS® Monitors, Dentsply®
Cavitron® scaler, Satelec® scaler and Zyris Isolite® isolation system.
(g) Light retrofit kits carry a 2-year warranty.
(2) ORAL SURGERY PRODUCTS are warrantied for a period of 1 year.
(3) STERILIZER PRODUCTS
Midmark M9/M11-05x Steam Sterilizer models are warrantied for a period
of 2 years.
(4) QUICKCLEAN® ULTRASONIC CLEANERS are warrantied for a period
of 3 years.
(5) MECHANICAL ROOM PRODUCTS
(a) PowerAir® oil-less air compressors and Midmark Smart Air Compressors
are warrantied for a period of 5 years or 3,500 hours of use, whichever
occurs first.
(b) PowerVac®, PowerVac®G and Midmark Smart G-Vacuums are warrantied
for a period of 5 years or 10,000 hours of use, whichever occurs first
(except that the vacuum pump warranty term is 10 years or 20,000 hours
of use, whichever occurs first).
(c) Classic Series® wet-ring vacuums are warrantied for a period of 5 years
or 10,000 hours of use, whichever occurs first.
(d) PowerMax high performance vacuums are warrantied for a period of 2 years.
(e) NXT Hg5 Series Amalgam Separators are warrantied for a period of 1 year.
(f) Midmark manufactured accessories
are warrantied for a period of 1 year.
(6) SYNTHESIS® AND ARTIZAN® EXPRESSIONS CABINETRY
(a) All products and components, including door and drawer fronts, casters,
and slides (except for the items in (b), (c) and (d)) carry a 10-year warranty.
(b) Electrical components such as task lights/LED lights, cords, controls
and accessories carry a 3-year warranty.
(c) Sliding track monitor mount and components and upholstery
carry a 2-year warranty.
(d) Countertops and resin, including accessories, carry a 1-year warranty.
(e) Airglide® System carries a 1-year warranty.
SERVICE PERIOD Ten years, with exceptions on discontinuation of colors,
components and parts. If a color is discontinued, Midmark will service it for
the longer of 5-years or until supplies are no longer available, at which
time a current color must be selected. On components and parts: in the
event of a discontinuation, Midmark will offer a comparable replacement
component or part.
(7) IMAGING PRODUCTS Preva Intraoral X-Ray Systems are warrantied for a
period of 2 years.
(8) MIDMARK REPLACEMENT PARTS AND ACCESSORIES
(a) Replacement Parts and Accessories carry a 90-day warranty.
(b) Classic Series twin pump replacement cartridges carry a 3-year warranty.
(9) SOFTWARE is warrantied for 1 year.
3. OBTAINING WARRANTY SERVICE
Warranty service must be obtained through either Midmark or an authorized
dealer in the Midmark product line for which warranty service is requested.
Midmark may be contacted for warranty service inquiries or issues via email at
orders-dental@midmark.com, by mail to Midmark Corporation, 60 Vista Drive,
Versailles, Ohio 45380, or by phone at 1.800.MIDMARK. It is the retail purchaser’s
obligation to arrange for delivery of a product to Midmark or one of its
authorized dealers for warranty service, which delivery shall be at retail
purchaser’s expense. It is also the retail purchaser’s obligation to comply with
the warranty service instructions provided either by Midmark or its authorized
distributor. The retail purchaser must provide Midmark with completed warranty
registration information within 30 days after purchase in order to obtain the
benefits of this limited warranty.
4. EXCLUSIONS
This limited warranty does not cover, and Midmark shall not be liable for,
the following;
(1) defects, damage or other conditions caused, in whole or in part, by
misuse, abuse, negligence, alteration, accident, freight damage,
negligent storage, tampering or failure to seek and obtain repair or
replacement in a timely manner;
(2) products that are not installed, used, and properly cleaned and
maintained as required or recommended in the Midmark “Installation”
and/or “Installation/Operation Manual” for the applicable product,
including the specified structural and operational environmental
conditions and electrical power requirements;
(3) products considered to be of a consumable or sterile nature;
(4) accessories or
parts not manufactured by Midmark;
(5) charges by anyone for adjustments, repairs, replacement parts,
installation or other work performed upon or in connection with
such products that are not expressly authorized in writing in advance
by Midmark;
(6) costs and expenses of routine maintenance and cleaning;
(7) representations and warranties made by any person or entity other
than Midmark;
(8) matching of color, grain or texture except to commercially acceptable
standards;
(9) changes in color caused by natural or artificial light;
(10) custom manufactured products;
(11) alterations or modifications to the product by any person or entity other
than Midmark; and
(12) products that would otherwise be covered under Sections 1 and 2 of this
limited warranty, but are acquired: (i) from a person or entity that is not
Midmark or one of its authorized dealers; or (ii) from a Midmark dealer that
is not authorized to sell the product at issue in the geographic territory
where the purchaser is located or is not authorized to sell the product at
issue within the medical, veterinary or dental market, as the case may be, in
which purchaser intends to use the product.
5. SOFTWARE
With respect to software that is a product or component thereof, Midmark
does not warrant that the software: (1) is error free; (2) can be used without
problems or interruptions; or (3) is free from vulnerability to intrusion or attack
by viruses or other methods.
6. EXCLUSIVE REMEDY; CONSEQUENTIAL DAMAGES DISCLAIMER
Midmark’s only obligation under this limited warranty is the repair or
replacement of defective parts. Midmark shall not be liable for, and hereby
disclaims, any direct, special, indirect, incidental, exemplary or consequential
damages or delays, including, but not limited to, damages for loss of profits or
income, loss of use, downtime, cover and employee or independent contractor
wages, payments and benefits.
7. WARRANTY DISCLAIMER
This limited warranty is Midmark’s only warranty and is in lieu of all other
warranties, express or implied. Midmark makes no
implied warranties of any kind, including any implied
warranties of merchantability or fitness for a particular
purpose. This warranty is limited to the repair or replacement
of defective parts.
8. STATUTE OF LIMITATIONS
No action may be brought against Midmark for breach of this limited warranty,
or implied warranty, if any, or for any other claim arising out of or relating to the
products, more than 90 days following expiration of the limited warranty period.
9. NO AUTHORIZATION
No person or firm is authorized to create or approve for Midmark any other
obligation or liability in connection with the products.
Airglide, Bien-Air, CANVYS, Dentsply, Cavitron, Satelec are not trademarks of Midmark Corporation and are the property of their respective owners.